Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe that online gaming should be enjoyed as entertainment only. Gambling is never a way to earn money or solve financial problems. It should only be undertaken with money you can afford to lose, as part of a balanced lifestyle.
We are committed to promoting safe and responsible gaming practices for all our players on gmtechtronics.co.uk.
Age Verification
Players must be at least 18 years of age, or the legal age for gambling in their jurisdiction, whichever is higher. Players from the UK must be 18 or over to play on Mystake.
During account registration, you will be required to verify your age. We take age verification seriously and reserve the right to request additional documentation to confirm your identity and age.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, please seek help immediately:
- Gambling more than intended or for longer periods
- Chasing losses by gambling more to recover money lost
- Gambling with money needed for essentials like rent, bills, or food
- Hiding gambling activity from family, friends, or professionals
- Neglecting work, education, or personal relationships due to gambling
- Feeling anxious, irritable, or depressed when unable to gamble
- Borrowing money to gamble or pay gambling debts
- Failed attempts to stop or reduce gambling
- Lying about the extent of your gambling
- Using gambling to escape problems or cope with stress
Self-Help Tools Available
Mystake provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Restrict the amount you can lose during a specified period
- Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
- Session Timeouts: Automatically log out after a set period of inactivity
- Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gaming
To access these tools, log into your Mystake account and navigate to your responsible gaming settings. Our customer support team can also assist you in setting these limits.
Support and Help Resources
If you are struggling with problem gambling, help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare – Free support for problem gamblers and their families
Website: www.gamcare.org.uk
Telephone: 0808 8020 133 (free, confidential, 24/7) - GamStop – National self-exclusion scheme for online gambling
Website: www.gamstop.co.uk
Allows you to self-exclude from all online gambling operators in the UK - Gamblers Anonymous – Support meetings and peer assistance
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online
Website: www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
Website: www.responsiblegambling.org - United States: National Council on Problem Gambling
Website: www.ncpgambling.org
Helpline: 1-800-GAMBLER (1-800-426-2537) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Website: www.bzga.de
If You Need Help
There is no shame in seeking help. Problem gambling is a recognised condition, and support is available. If you are experiencing difficulties with gambling, please reach out to one of the organisations listed above or contact our customer support team at Mystake.
Your wellbeing is our priority. Help is just a call or click away.